Aftercare
Our aftercare services provide customers with the assurance that the quality and longevity of LabTACK products is our priority.
The LabTACK system
We provide expert support in product management to deliver and maintain our clients contamination control objectives; we operate alongside our team of Research and Technical Professionals with extensive experience in various sectors and Industrial Environments.
1. Customer Support
A dedicated customer support team on hand to assist customers with any queries, technical issues, or maintenance concerns they may have. Providing multiple contact channels such as points of contact, email and phone.
2. Product Training
We provide comprehensive training to customers on how to use and maintain the products they have purchased. This could be through online resources, manuals, or even in-person training sessions.
3. Maintenance Services
Our maintenance and servicing contracts to customers, ensuring that their product is regularly inspected and tested. LabTACK offers a maintenance service package that is tailored to the client's bio-security requirements.
Cleaning and testing
With the use of a professional steam cleaning process, all contaminants are lifted and removed from the surface. In the following steps, we carry out a Tack Evaluation Process (TEP) by using our specialised equipment to provide a report analysing any changes in the matting system’s condition.
